Frequently Asked Questions

Frequently Asked Questions

Due to the current global situation, Aero are moving predominantly online in our business operations. In order to assist our customers we have put together some of our most commonly asked questions.

If your question is not answered below, the best way to contact Aero is at aeroinfo@aerobowls.com and we will get back to you with an answer within 3 working days.

Please be sure to include your phone number with area code as we may wish to discuss your inquiry in more detail.

FAQ's

Are Aero Bowls the world's largest bowls manufacturer?

Yes! Aero produce more bowls… "the same line every time", than any other bowls manufacturer in the world. Aero are truly #1.

Can I design custom colour bowls?

On our website you will see all colours currently available in stock. You can combine any of these colours to make your own variations. Custom colour combinations incurs a cost of $150.

What size bowl is right for me?

Testing for size is relatively easy and can be managed using any model bowl.


STEP 1: With your usual grip, take a bowl in your bowling hand
STEP 2: Turn your hand over so it is upside down. If you can hold the bowl without it dropping or feeling as though it will drop, then you have your size.
NOTE: With an Aero Bowl and the Z Scoop it will even be easier to hold, and grip is absolutely everything in bowls! Go to Grips on our website and read all about the Z Scoop grip.

What grip do you recommend?

We are the ONLY manufacturer to offer a wide variety of grips. Our latest scientifically-designed and registered grip is the Z-SCOOP.

In your hand the bowl will feel perfectly balanced and the grip encourages one to keep the bowl facing down the running line for a smooth delivery.

The Z-Scoop will also give the feel of holding a smaller bowl.


Other manufacturers, with their basic machinery, simply drill holes into their bowls – but at AERO it is a genuine grip! We use a 7-AXIS combined lathe and milling machine, essentially a Robot to make the world’s most accurate bowls.


Aero’s other registered design grips are the ZIG ZAG and DENTATIONS.

The Zig Zag gives a good grip and is placed on the surface of the bowl while our Dentation grip is indented for a light grip on the surface of the bowl. We also offer PLAIN RINGS.


Go to Grips on our website to learn more.

How long will it take to manufacture and deliver a set of bowls?

We endeavour to deliver your order as soon as possible. However, due to high demand and the popularity of our bowls, it has increased our production fulfilment time from the standard 5 weeks up to 7 weeks.

Although standard delivery is between 5 to 7 weeks, this is also subject to your colour request being in stock and increased demand.

As such, we estimate around 5-7 weeks for manufacturing and delivery.

Delivery is also subject to current restrictions, and freight times could also extend delivery time of your Build Your Own Bowls.

We have ready-made bowls in stock online here for immediate delivery.

Should you require a purpose/custom made colour and personal logo, please allow up to 7 weeks for delivery.

Will my set of bowls have the same trajectory?

Only Aero GUARANTEES the same line every time. Our robots, which make the bowl from start to finish CANNOT make a bowl differently from another of the same model.
ONLY Aero Bowls have a consistent turn that commences approximately midway between the mat and the target. This is the trajectory sought by the world’s best. With our ROBOTS and very sophisticated programming, we created the Harbour Bridge Trajectory. Since inception in 2012, with the world’s best on our books, we have won more major titles than any other brand.
THE TRAJECTORY REALLY WORKS! This trajectory is much less affected by wind as the bowl has longer to turn gently towards the finish. In our view, all other models turn much later and are more affected by wind, which moves the bowl across the centreline in a crosswind situation. HOLD ON THE UP SHOT: No other brand makes a standard from stock bowl that with minimum weight holds the line like an Aero Bowl. This Aero feature is key to the success of Aero Bowls and it is the most important shot in bowls.

If it’s the same line every time, why do my bowls run differently?

We’re often asked why a set of Optimas, Dynamics, Evolve or Turbo Pro bowls might appear to track differently from another set seen on the green.

The reality is — they don’t.

Aero bowls are manufactured with extreme precision to deliver the same trajectory every time. What players are usually noticing are the small variables in delivery that can influence how that trajectory presents.

For example, Aero’s CEO regularly plays alongside Kelvin Kerkow, widely regarded as one of the smoothest exponents of the game. Spectators often comment that his bowls seem to run wider. To demonstrate the point, bowls have even been swapped mid-game — with no change to the outcome.

Why? Because a smooth, balanced release allows the bowl to enter the running surface exactly as designed. Even a slight wobble at delivery can narrow the line by up to a metre.

Other factors also play a role: stance on the mat, minute changes in alignment, a player’s height, how the bowl is held, plus the speed and rhythm of the delivery. If someone stands in a different position from you, they will naturally produce a different visual result, even though the bowl itself is doing precisely what it was built to do.

The key message is simple: there is no fault with your equipment. You are guaranteed a perfectly matched, precision-manufactured set.

The same line. Every time.

Why is the Harbour Bridge trajectory so very important?

An even trajectory to the target allows for maximum accuracy…a longer gentle turn is much less affected by wind than the hook finishes of other brands. It took Aero close to 9 months to perfect this trajectory and it is this trajectory that has won more major competitions than any other brand…

With Kelvin Kerkow, Alex Marshall and Karen Murphy using Aero, what better proof does one need?

Which model is best for which surface?

Artificial greens typically fall into three broad speed categories — slow, medium-fast, and very fast. Because there is minimal difference between the playing surface and the running surface of the bowl, a bowl can occasionally “slip,” particularly when playing lightly weighted shots.

Selecting a model with the appropriate amount of turn will deliver the most consistent results.

Artificial surfaces

  • Very slow carpet: Defiance
  • Medium carpet: Optima
  • Fast carpet: Optima or Evolve
  • Super-fast carpet: Dynamic
  • Sand-filled nylon: Optima

Grass greens in Australia or New Zealand

  • Up to 13 seconds: Defiance or Optima
  • 14 seconds and above:
    Optima for a wider line, and Evolve for a tighter line with exceptional hold on the upshot

Dynamic can also be used for a tight line, but it rewards precise weight control. The margin for error is smaller, and misjudging the grass can see the bowl finish wide or run across the head.

The Turbo Pro is recommended only on greens running consistently at 17 seconds or more, and in regions with minimal wind.

Grass greens in the UK, South Africa, Hong Kong, the USA or Canada

For the typically slower conditions found in these countries, Groove and Sonic models are ideal, offering a wider, more forgiving trajectory.

How does wind affect bowls on the green?

Wind can have a significant impact on outdoor bowls. Indoors, where conditions are controlled, a smooth and repeatable delivery combined with the correct amount of grass will usually produce very consistent results.

Outdoors, however, every rolling bowl becomes more vulnerable to crosswinds as it slows. Success comes down to two key decisions: choosing the correct hand and selecting the right model.

As a guiding principle, play the wider hand and let the wind assist the bowl back toward the target.

When Aero models were developed, the physics were clear. A bowl that holds its turn for longer on the way to the jack will be less affected by crosswinds than one that finishes with a sharp hook. Wind tends to exaggerate that late movement, reducing accuracy and taking control out of the bowler’s hands.

Aero’s unique mid-point trajectory is designed to minimise this effect, making our models particularly wind-friendly across a range of outdoor conditions.

If you want to truly appreciate how an Aero tracks, try this simple exercise: stand at the jack and have a quality player deliver one of your bowls to you. Watch closely and you’ll see the distinctive mid-point turn that defines the Aero path.

When did Aero start manufacturing bowls?

On January 13th, 2012 our Robotic factory opened and we have manufactured over 60,000 perfect sets. We are now the market leaders worldwide!

How many sets can Aero make in a day?

That’s a trade secret... However, we can tell you it's plenty in an 8-hour shift….and every set is a perfect set.

How will bowls I order be sent to me?

In Australia, we currently use Direct Freight and for International Orders Australia Post or AMS, TNT or DHL.

Large shipments (for example to the UK) are sent via Schenker by air or sea.

Delivery ranges from to 5 to 7 weeks for the world’s most accurately made bowls.

Non-Bowls orders are usually shipped within 7 days. Ready-made bowls will be dispatched within 7 days.

How do I polish my bowls?

Any furniture polish will polish up your set!

If I see surface cracks on my bowls, is this serious?

Surface cracks can be totally ignored….it is simply the composition of the raw material. All bowls manufacturers will experience the same issue. Further depending on the colour, surface cracks may be more or less visible. The performance of the bowl is completely unaffected.

What do I do if my bowl has a chip in it?

The simple answer is to do nothing as a repair may affect the trajectory of the bowl. A chip even on the running surface will NOT affect the performance.

What does hold on the upshot mean?

When playing a slightly weighted shot (2 metres of weight) to remove a bowl or trail the Jack, nothing is more annoying than watching a bowl dive away over the last few feet.

That happens with all other brands but not Aero which is designed to hold its line as though it was on rails. Only Aero is made by robots to 5000th of a millimetre accuracy.

The upshot or on-shot is considered the most important shot in bowls.

What if I am not happy with the paintwork on my new bowls?

Send us a photo and we’ll advise further on what action can be taken. We use an oil-based enamel paint that does not fade and should last for several years. The glue used on rings may have an adverse effect as will any type of solvent used to clean your bowls.
Aero offers a free service to repaint your set. Please return to us postage paid with the form we will send to you.

Common questions about custom logos

Actuality Solid Logo and Actuality Outline logos are a premium logo options that allows us to apply ABSOLUTELY any logo to your Aero Bowls set. All you need to do is upload a good quality picture or photograph or select from our solid logo catalogue which are pre-viewable in Build Your Own Bowls.

Engraved Outline Logos- Generally, we can produce any outline logo using our very sophisticated laser engraver and in-house Graphic Designer. However, some logos are simply not suitable to engrave on a bowl. You should then select an Actuality Logo as a solid or outline uploaded logo.

I received the wrong logo: Please send us a photo of both sides of the bowl together with invoice number and we’ll contact you to discuss.

Small vs large logos: Large are much more popular… if your bowls club requires you to have stickers we suggest cut them in half and stick them above and below the logo. Resale value will be better if you have large logos!

What does the date stamp mean?

World Bowls want every set to carry a date stamp. The date stamp changes at the end of a year. For example, a date stamp of 29 means the bowl was made in 2020, and in the year 2029 it will require retesting to check the bias is what it should be. Bowls without the World Bowls circle on the small side of the bowl are NOT LEGAL and cannot be used in a game of bowls.

What various letters refer to?
Where there is a Z in the circle, this designates Aero Bowls. The R is World Bowls registered Trade Marked and the current date stamp is shown.

How do I order Club Clothing?

Email aeroinfo@aerobowls.com with your telephone number and one of our team will be in contact.

How do I order clothing with an Aero logo?

Our retail shops stock shirts that carry the logo. Please email us if you have a specific request.

Do I pay freight on my purchase?

Yes, freight is calculated based on weight and the latest live rates from our shipping partners.

I live outside Australia; how do I order and what are the prices?

All prices are in AUD. International orders will exclude the 10% tax and be shipped according to current freight rates.

Will I be sent an email when my order is received?

Yes, an automatic response is sent that lets you know we have received payment and your order when ordering from our website. We will also send confirmations when placing email or phone orders.

If I order a Swirl, Trifecta, Duo, Rainbow, Abstract, Picasso or Quad - will the colours be in the same place on all bowls and will they be a straight line?

No, that is not possible as we cannot control the flow of colour once the moulding tool closes. However, that is the beauty of the multicoloured bowls. They are all individual sets. We won’t make the colours run along the sides of the bowl as other manufacturers do. The reason is that one cannot make an accurate bias due to the variation in weight of the different colours. Each set would need hand adjusting which means no two sets will be exactly the same, so you will not know what trajectory your set will be.

How can I demo Aero Bowls?

If on the Gold Coast, Tweed Heads Bowls Club has an Aero Shop and 5 Bowling greens. Otherwise with so many Aero on greens throughout the world, borrowing a set should present no problems. The best way to think about a Demo Set is the fact that the world’s best use AERO and that should give you the immediate confidence to purchase a set of the most accurately made bowls in the world.

On the green, what will the difference be between the various sizes as regards to performance?

There will be no difference other than that a bowl of size 2 and lower requires a small amount of extra weight to get it up to the head.

Karen Murphy used a size 2 and a 2.5, while Ellen Falkner with 3 World Titles used a 1.5. Alex Marshall used a Groove size 3.

Always use a bowl that is very comfortable to hold thus between a 3, or a 3.5 or a 4 performance wise you will find no difference on the green.

WAIVER FOR COLOURED COMBINATION BOWLS, SOLID COLOURED BOWLS AND LOGOS

Colour of our Bowls-This is a computerised graphic representation. The colour of the bowls and painted colour of the logo and rings you have selected may appear slightly different in real life versus what you see on your computer screen image.  This is due to screen technology, colour management, and lighting conditions, affecting how colours and textures are perceived. 

If your bowl is a Swirl, Trifecta, Picasso, Duo, Quad or Abstract it is impossible to have a perfect separation of colours. Once in the moulding process that makes “the blank” from which the robots make the bowl, one cannot control the flow of colours. 

The beauty and thus the popularity of our unique Speckled and Multi Colour bowls is the fact that the colours are not uniform, they may flow into each other and may well have a section of the colour in another section of the bowl. Indeed each bowl may be slightly different as to where the colours appear. 

A solid colour bowl will mark much more easily than a speckled bowl when used over time. Also you may see white spots which is called a burn mark. This is unavoidable and appears on every bowl made but is slightly more visible on solid coloured bowls in comparison to a speckled bowl.  

Logos and Font- The colour and thickness of an outline painted logo on the screen may differ slightly from the actual logo on the bowl. The font and painted colour on the bowls may differ slightly from the actual font on the bowl, in terms of size and capital or lowercase lettering. 

Rings-The rings and the paint colour selected on the screen may differ slightly from the actual rings on the bowl. 

Solid Logos will be an exact representation of the logo uploaded as a PDF or chosen from our solid logos. 

Painted Logos and Rings are painted in a small area on essentially a plastic. An artist is employed to paint. Be advised that painting is done and will not be the same as painting on a canvas. We have painted many thousands without issues or complaints.  Unfortunately we cannot replace, modify or enter into a dialogue about your set. Painting is professionally done by a trained and qualified artist so rest assured your set will be as good as it gets within the limitations we work with. 

**Aero Bowls reserves the right to decline to print a solid or outline logo that does not conform to company policies.

INTERNATIONAL ORDERS- VAT, TAX and DUTY Charges

Please note that Customs/Post Offices in your country may charge you the local taxes. Aero is not responsible in this regard. Orders Shipped Internationally will have TAX/VAT EXCLUDED at checkout. You will have to pay this UK TAX on arrival of goods.

Duty is NOT payable in USA, UK or China as Australia have free trade Agreements with these countries.